*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:Inter,"Segoe UI",Tahoma,Arial,sans-serif;background:#f4f7f9;color:#17324a}button,input,select,textarea{font:inherit}button{cursor:pointer}.hidden{display:none!important}
:root{--navy:#0b456d;--navy2:#123f60;--orange:#f28a24;--orange2:#de7413;--line:#d8e3eb;--muted:#718699;--green:#12845a;--red:#c64343;--shadow:0 12px 35px rgba(20,57,87,.08)}
.splash{position:fixed;inset:0;z-index:9999;background:linear-gradient(135deg,#0c2137,#143a63 55%,#315577);color:#fff;overflow:hidden;transition:.45s}.splash.hide{opacity:0;visibility:hidden}.splash-grid{position:absolute;inset:0;background-image:linear-gradient(rgba(255,255,255,.035) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.035) 1px,transparent 1px);background-size:52px 52px;transform:perspective(700px) rotateX(55deg) scale(1.5);opacity:.45}.splash-copy{position:absolute;left:8vw;top:50%;transform:translateY(-50%);z-index:2}.splash-copy span{letter-spacing:.22em;font-weight:800;color:#f6c781}.splash-copy h1{font-size:clamp(42px,6vw,92px);margin:8px 0}.splash-copy h1 b{color:#ff9c31}.splash-copy p{font-size:clamp(16px,2vw,25px);color:#dbe8f3}.splash-core{position:absolute;right:12vw;top:50%;width:300px;height:300px;transform:translateY(-50%)}.orbit{position:absolute;inset:0;border:1px solid rgba(255,255,255,.2);border-radius:50%;animation:spin 10s linear infinite}.orbit-b{inset:38px;border-color:rgba(239,125,0,.55);animation-direction:reverse;animation-duration:7s}.logo-disc{position:absolute;inset:78px;border-radius:50%;background:#fff;display:grid;place-items:center;box-shadow:0 22px 60px rgba(0,0,0,.35)}.logo-disc img{width:78%;height:78%;object-fit:contain}.splash-trust{position:absolute;left:8vw;right:8vw;bottom:7vh;display:grid;grid-template-columns:repeat(3,1fr);gap:18px}.splash-trust div{padding:14px 18px;border-top:2px solid rgba(255,255,255,.28)}.splash-trust b,.splash-trust span{display:block}.splash-trust span{font-size:12px;color:#c8d7e5;margin-top:5px}@keyframes spin{to{transform:rotate(360deg)}}
.topbar{position:sticky;top:0;z-index:50;min-height:76px;padding:11px clamp(14px,4vw,54px);display:flex;align-items:center;justify-content:space-between;gap:16px;background:#fff;border-top:28px solid var(--navy);border-bottom:1px solid var(--line);box-shadow:0 3px 12px rgba(20,57,87,.04)}.topbar:before{content:"GYPTO PHARMACEUTICALS";position:absolute;top:-21px;inset-inline-end:clamp(14px,4vw,54px);color:#fff;font-size:10px;font-weight:900;letter-spacing:.08em}.brand{display:flex;align-items:center;gap:11px}.brand img{width:76px;height:42px;object-fit:contain}.brand b{display:block;color:var(--navy);font-size:18px}.brand small{display:block;color:var(--muted);margin-top:2px}.top-actions{display:flex;align-items:center;gap:8px}.version{padding:7px 9px;border:1px solid #e8c08f;border-radius:8px;background:#fff7ed;color:#9a5512;font-size:10px;font-weight:900}.lang-btn,.install-btn{min-height:40px;padding:0 13px;border:1px solid var(--line);border-radius:9px;background:#fff;color:var(--navy);font-weight:850}.install-btn{background:var(--orange);border-color:var(--orange);color:#fff}
.page{width:min(1180px,calc(100% - 28px));margin:22px auto 50px}.hero{padding:28px 30px;border-radius:20px;background:linear-gradient(125deg,#0b456d,#176f94);color:#fff;box-shadow:0 16px 45px rgba(11,69,109,.14)}.eyebrow{color:#ffbd72;font-size:11px;font-weight:950;letter-spacing:.14em}.hero h1{margin:7px 0 8px;font-size:34px}.hero p{margin:0;color:#dceaf4;font-size:15px;line-height:1.7}.hero-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:20px}
.primary,.secondary{min-height:44px;padding:0 18px;border-radius:9px;font-weight:900;border:1px solid transparent}.primary{background:var(--orange);border-color:var(--orange);color:#fff}.primary:hover{background:var(--orange2)}.secondary{background:#fff;border-color:var(--line);color:var(--navy)}.wide{width:100%;margin-top:14px}
.card{margin-top:18px;padding:0;background:#fff;border:1px solid var(--line);border-radius:16px;box-shadow:var(--shadow);overflow:hidden}.steps{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;padding:14px 18px;background:#f8fafc;border-bottom:1px solid var(--line)}.step{min-height:54px;padding:10px 12px;display:flex;align-items:center;gap:10px;border:1px solid #dce6ed;border-radius:9px;background:#eef3f7;color:#64798a}.step span{width:28px;height:28px;display:grid;place-items:center;border-radius:7px;background:#fff;color:var(--navy);font-weight:950}.step.active{border-color:#efbd83;background:#fff3e7;color:#b85e0a}.step.active span{background:var(--orange);color:#fff}.step.done{border-color:#b9dfcf;background:#eef9f4;color:#167052}.step.done span{background:#1b966e;color:#fff}.step-panel{padding:26px}.section-head{display:flex;align-items:flex-start;gap:12px;margin-bottom:20px}.section-head>span{width:38px;height:38px;display:grid;place-items:center;border-radius:9px;background:#eef5f9;color:var(--navy);font-weight:950}.section-head h2{margin:0;color:var(--navy);font-size:21px}.section-head p{margin:4px 0 0;color:var(--muted);font-size:13px}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.form-grid .full{grid-column:1/-1}label>span{display:block;margin-bottom:6px;color:#3f5d74;font-size:11px;font-weight:900;text-transform:uppercase}input,select,textarea{width:100%;min-height:48px;padding:10px 13px;border:1px solid #cbd9e4;border-radius:9px;background:#fff;color:#17324a;outline:0}textarea{min-height:130px;resize:vertical}input:focus,select:focus,textarea:focus{border-color:#e7a45d;box-shadow:0 0 0 3px rgba(242,138,36,.1)}
.form-actions{position:sticky;bottom:0;padding:13px 18px;display:flex;justify-content:space-between;gap:10px;background:rgba(255,255,255,.97);border-top:1px solid var(--line)}
.service-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.service-card{min-height:132px;padding:15px;border:1px solid var(--line);border-radius:11px;background:#fff;text-align:start;color:#17324a}.service-card:hover,.service-card.selected{border-color:var(--orange);background:#fff8ef;box-shadow:0 0 0 2px rgba(242,138,36,.08)}.service-icon{width:38px;height:38px;margin-bottom:11px;display:grid;place-items:center;border-radius:8px;background:#eef5f9;color:var(--navy);font-size:18px}.service-card b{display:block;color:var(--navy);font-size:13px}.service-card strong{display:block;color:var(--orange2);font-size:11px;margin:3px 0}.service-card small{display:block;color:var(--muted);font-size:9px;line-height:1.5}.service-card.digital{grid-column:1/-1;min-height:100px;display:grid;grid-template-columns:52px 1fr;align-items:center;gap:12px;background:linear-gradient(120deg,#f1f9ff,#fff)}.service-card.digital .service-icon{margin:0;width:48px;height:48px;background:var(--navy);color:#fff}
.message{margin:16px 18px 0;padding:12px 14px;border-radius:9px;background:#fff3e6;border:1px solid #f1c792;color:#8d5015;font-size:12px}.message.error{background:#fff1f1;border-color:#efbbbb;color:#a23b3b}.message.success{background:#eef9f4;border-color:#b7dfcd;color:#146e4f}
.success-view{text-align:center;padding:34px}.success-icon{width:74px;height:74px;margin:0 auto 14px;display:grid;place-items:center;border-radius:50%;background:#e9f8f2;color:var(--green);font-size:40px;font-weight:900}.success-view h2{color:var(--navy);font-size:27px}.success-view p{color:var(--muted)}.ticket-box{max-width:620px;margin:22px auto;display:grid;grid-template-columns:1fr 1fr;gap:12px}.ticket-box>div{padding:18px;border:1px solid var(--line);border-radius:12px;background:#f9fbfd}.ticket-box span{display:block;color:var(--muted);font-size:11px}.ticket-box b{display:block;margin-top:6px;color:var(--navy);font-size:24px;letter-spacing:.04em}.success-actions{display:flex;justify-content:center;gap:10px;flex-wrap:wrap}
.track-result{margin-top:18px;padding:18px;border:1px solid var(--line);border-radius:12px;background:#f9fbfd}.track-top{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.track-top h3{margin:0;color:var(--navy)}.status-pill{padding:6px 10px;border-radius:999px;background:#eaf4fb;color:#176391;font-size:10px;font-weight:900}.track-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-top:14px}.track-grid div{padding:11px;background:#fff;border:1px solid #e5edf2;border-radius:9px}.track-grid span{display:block;color:var(--muted);font-size:9px}.track-grid b{display:block;margin-top:4px;color:#29465d;font-size:11px}.timeline{margin-top:18px}.timeline-row{display:grid;grid-template-columns:16px 1fr;gap:9px;padding-bottom:14px}.timeline-dot{width:10px;height:10px;margin-top:4px;border-radius:50%;background:var(--orange)}.timeline-row b{font-size:11px;color:#29465d}.timeline-row small{display:block;color:var(--muted);margin-top:2px}
.recent-section{margin-top:18px}.recent-head h3{color:var(--navy)}.recent-list{display:grid;gap:9px}.recent-item{width:100%;padding:14px 16px;border:1px solid var(--line);border-radius:10px;background:#fff;display:flex;align-items:center;justify-content:space-between;gap:10px;text-align:start}.recent-item b{display:block;color:var(--navy)}.recent-item small{display:block;color:var(--muted);margin-top:3px}.recent-item span{color:var(--orange2);font-weight:900}
.install-modal{position:fixed;inset:0;z-index:99999;display:flex;align-items:flex-end;justify-content:center}.install-backdrop{position:absolute;inset:0;background:rgba(5,20,35,.55)}.install-sheet{position:relative;z-index:1;width:min(560px,100%);padding:26px;background:#fff;border-radius:24px 24px 0 0;text-align:center}.install-sheet .close{position:absolute;top:10px;inset-inline-end:12px;width:38px;height:38px;border:1px solid var(--line);border-radius:50%;background:#fff;font-size:23px}.install-icon{font-size:50px}.install-sheet h2{color:var(--navy)}.install-sheet p{color:var(--muted);line-height:1.7}.footer{padding:24px;text-align:center;color:#8696a3;font-size:10px}
@media(max-width:900px){.service-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.track-grid{grid-template-columns:1fr 1fr}.topbar{padding-inline:14px}.page{width:min(100% - 18px,1180px)}}
@media(max-width:620px){.splash-copy{left:7vw;top:25%;transform:none}.splash-core{right:auto;left:50%;top:55%;width:205px;height:205px;transform:translate(-50%,-50%)}.logo-disc{inset:54px}.splash-trust{left:7vw;right:7vw;bottom:4vh;grid-template-columns:1fr}.splash-trust div:nth-child(n+2){display:none}.topbar{min-height:68px;border-top-width:26px}.brand img{width:60px}.brand b{font-size:15px}.brand small{font-size:10px}.version{display:none}.install-btn span{display:none}.lang-btn,.install-btn{min-height:38px;padding:0 10px}.page{margin-top:12px}.hero{padding:22px 18px;border-radius:14px}.hero h1{font-size:27px}.steps{gap:5px;padding:10px}.step{min-height:48px;padding:7px;font-size:10px}.step span{width:24px;height:24px}.step-panel{padding:18px 14px}.form-grid{grid-template-columns:1fr}.form-grid .full{grid-column:auto}.service-grid{grid-template-columns:1fr}.service-card.digital{grid-column:auto}.ticket-box{grid-template-columns:1fr}.track-grid{grid-template-columns:1fr}.success-view{padding:25px 15px}}

/* V1.1.0 — Employee confirmation + rating */
.resolution-summary,.resolution-confirm,.rating-box,.rating-thanks{margin-top:16px;padding:16px;border:1px solid var(--line);border-radius:12px;background:#fff}
.resolution-summary span{display:block;color:var(--muted);font-size:10px;font-weight:900;text-transform:uppercase}.resolution-summary b{display:block;margin-top:6px;color:var(--navy);font-size:12px;line-height:1.65;white-space:pre-wrap}
.resolution-confirm{background:#f4fbf8;border-color:#bfe2d4}.resolution-confirm h4,.rating-box h4{margin:0 0 10px;color:var(--navy);font-size:16px}.resolution-buttons{display:flex;gap:9px;flex-wrap:wrap}
.danger-outline{color:#a53d3d!important;border-color:#e8b8b8!important;background:#fff!important}.danger-outline:hover{background:#fff2f2!important}
.reopen-box{margin-top:12px;display:grid;gap:9px}.reopen-box textarea{min-height:88px}
.rating-box{background:#fffaf4;border-color:#f0cfaa}.rating-box p{margin:0 0 12px;color:var(--muted);font-size:12px}.rating-stars-input{display:flex;gap:5px;margin-bottom:12px}.rating-stars-input button{border:0;background:transparent;color:#c8d1d8;font-size:34px;padding:0 2px;line-height:1}.rating-stars-input button.selected{color:#f19a27}.rating-stars-input button:hover{transform:scale(1.08)}.rating-box textarea{min-height:82px;margin-bottom:10px}.rating-box .primary{width:100%}
.rating-thanks{text-align:center;background:#f4fbf8;border-color:#bfe2d4}.rating-stars{color:#f19a27;font-size:29px;letter-spacing:2px}.rating-thanks b{display:block;color:var(--green);margin-top:4px}.rating-thanks p{margin:8px 0 0;color:var(--muted)}
@media(max-width:620px){.resolution-buttons .primary,.resolution-buttons .secondary{width:100%}}

/* V1.2.0 — PIN-only tracking */
.track-pin-only{grid-column:1/-1!important;max-width:560px;width:100%;margin:0 auto}
.track-pin-only input{text-align:center;font-size:26px;font-weight:900;letter-spacing:.18em;direction:ltr}
#trackView .form-grid{display:block}
#trackSubmitBtn{max-width:560px;display:block;margin:14px auto 0}